The following privacy and statement apply to all orders placed by the customer (hereinafter referred to as ”you”) with Mode Creation Ltd., hereinafter referred to as “MODEMENT”, ”us ” or ”we”, at the MODEMENT website, mobile website, or mobile application (“www.modement.hk/ www.modement.com.hk” jointly referred to as ”modement.hk”).
Whenever you use this website, you will be subjected to the terms of the privacy and cookies statement in force from time to time, and you should review that statement in order to check that you are in agreement with its terms.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- credit card details when you make a purchase
- other information relevant to customer surveys and/or offers
The provision of your Personal Data is voluntary, however, please note that if you do not provide us with the required Personal Data, we may not be able to provide the information, products or services you need or process your request.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- The performance and enforcement of the purchase contract for the products you have purchased, or of any other contract between you and us.
- Managing the delivery or verification of the receipt of the Goods.
- Confirming acceptance of the return and sending the store credit card with the refund amount via email or other equivalent electronic means
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by logging into the ‘MY ACCOUNT’ section of this website and editing your preferences. You can also unsubscribe at any time within the ‘Newsletter’ section of the website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
It may also be necessary to disclose your Personal Data to government departments or other appropriate governmental or regulatory authorities both in Hong Kong or elsewhere.
You hereby confirm that the Personal Data you have provided is true and accurate. Please notify us of any changes or alterations to your Personal Data so that we may continue to provide the information, products or services you need and to process your requests. Any loss or damage caused to the website or to the person responsible for the website or to any third person through the provision of erroneous, inexact or incomplete information on the registration forms will be the exclusive responsibility of the website user. MODEMENT takes reasonable administrative, technical and physical measures to safeguard your Personal Data against loss, theft, and unauthorized access, use, disclosure, alteration, or destruction.
MODEMENT will only retain your Personal Data for the period necessary to fulfill the purposes outlined in this privacy Statement unless a longer retention period is required subject to applicable laws.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|