Terms & Conditions
Welcome to MODEMENT online shop. We set out the below terms and conditions for you to better understand us, and help us to provide a joyful shopping experience to you.
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Mode Creation Ltd., hereinafter referred to as “MODEMENT”, ”us ” or ”we”, at the MODEMENT website, mobile website, or mobile application (“www.modement.hk/ www.modement.com.hk” jointly referred to as ”modement.hk”).
By using modement.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 or 20 years, or older depending on your place of residency, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that MODEMENT provides deliveries to can place an order.
MODEMENT wants to provide the best possible online experience. To make this possible, please understand and agree below:
- Not to post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services;
- Not to act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the modement.hk site, or which impacts the security of the site;
- Not to employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
- Ownership of rights
All intellectual property rights, such as trademarks, photos and copyrights at modement.hk remain with Mode Creation Ltd. Any use of modement.hk or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of MODEMENT.
- Prices and delivery charge
The price displayed at modement.hk does not include a delivery charge.
The price does not include import taxes or custom duties. Your carrier at delivery will charge import taxes/custom duties and MODEMENT does not compensate these charges.
If the value of your order exceeds the toll free limit in your market extra fees will be applied upon delivery. Please check with your local customs office for more information.
The delivery charge for each order will not be the same. For more information regarding delivery cost please visit Delivery & Shipping for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.
- Ordering/conclusion of contract
The ordering option available to you is via modement.hk.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. MODEMENT will fulfill the order in accordance with the email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact MODEMENT Customer Service via email who will settle the refund.
MODEMENT exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
MODEMENT will endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 10-15 business days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 40 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find more information in Delivery & Shipping at modement.hk.
If your order does not arrive by the scheduled date, please contact MODEMENT Customer Service via email.
- Withdrawal of Order/ Returns
You may return your order from the date you place the order until 14 days after receipt of the ordered items. Please note that you will bear the cost of the return of the items to MODEMENT, unless otherwise stated by your local customer rights legislation. You will find the full Return Policy at modement.hk.
If you wish to return your order, please contact us via email. Please visit Return Policy for contact information. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
- Payment methods
You can pay for your goods as set out below.
Payment before delivery
Credit card or debit card via PayPal/ Bank transfer.
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA/MasterCard/American Express/Union Pay) via PayPal. The applicable amount will immediately be debited after you choose to pay for the products. MODEMENT reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by you. You will receive the legally required invoice document via e-mail.
- Our Liability
Nothing in these Terms shall exclude or limit MODEMENT’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
MODEMENT is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on modement.hk shall be limited to the total price of your order.