RETURNS & REFUND

RETURN POLICY

The following returns policy applies to all orders placed by the customer (hereinafter referred to as ”you”) with MODEMENT hereinafter referred to as “MODEMENT”, ”us ” or ”we”.

We accept returns but not exchanges.
1.Returns must be in their original condition.
2.Returns will not be accepted under the following conditions:
　1) Products that are washed, used or damaged by personal usage;
　2) Original labels, price tags or packaging are missing;
　3) Gift with purchase or accessories that came together with the products are missing;
　4) Gift with purchase has no quality issue;
　5) Exceeded the return time period.
3. We will refund you the full price for any returned item that meets our Returns Policy, however, you will be responsible for the shipping cost and arrangement of returning the item(s) to us.

Returned items regarding quality issues
If for any reason you decide the items you have received are not right for you, they can certainly make a return for a full refund (exchange is not available). Items must be returned within a certain period (15 days for full-price items) of the shipment delivered (as determined by the date of signature on the successful delivery). Please refer below for more information if you need to make a return:

Any returns due to the following reasons cannot be treated as quality issue returns and will be processed as regular returns. Thank you for your understanding. 

a) There may be color differences between photos and the actual item due to lighting, color display or personal understanding of colors. The above situations are not considered as a quality issue. 
b) Standard size chart/product measurement is offered on the product page for your reference; differences might occur as products are measured manually, from different production batches or due to different measuring methods.
c) Please check the products upon receipt and try them on. Please submit your return request in a timely manner. Items with quality issues reported after one month will not be accepted. 
d) Some products are processed with special techniques or with vintage or destroyed design and are not considered as quality issues.
e) Colors on some products may fade or be slightly out of shape after wash due to special technique or fabric used. This is considered as normal in quality control so we cannot process it as quality issue; some detergent or improper washing may also lead to such result. Please follow the care instructions.

Faulty Items
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please send email to contact SHOP@MODEMENT.HK as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Customized Items
Due to the nature of customized orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customized pieces were damaged or faulty when delivered to you.

Others:
1) Merchandise purchased on this site cannot be returned at MODEMENT store and vice versa.
2) Only one return can be processed for each order. Merchandises sold, as a set cannot be returned separately.
3) Please input valid delivery information while submitting return request to ensure your case is handled in a timely manner.


REFUNDS

Once the return has been received and accepted, your refund will be completed via the original payment method. Sales tax will be not included in your refund.